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VenueCue™

VenueCue™ Privacy Policy

Effective: 2026-07-05 · Last updated: 2026-09-14

VenueCue, operated by Hidden Grove Entertainment, is an event companion app for DJs and KJs. This policy explains what information VenueCue handles, how it's used, and the choices you have. It's written for two audiences: the DJs/KJs who run events on VenueCue, and the guests who send requests at those events.

1. Who this covers

  • Account holders — the DJs/KJs who sign up and run events.
  • Guests — dancers and singers who submit requests from their phone, a venue kiosk, or the DJ booth. Guests do not create accounts.

2. Information we collect

From account holders: your name/display name, email address, a securely hashed password, your business and venue details (including venue address), event details, and any fee amounts or notes you choose to enter.

Messages you send us: the content of support requests, and of any reply you send in the app's message inbox, along with when it was sent and read. Our support team can read these in order to answer them.

From guests:

  • A name or initials you provide with a request. For most events this is optional; for karaoke it is required, because the name is how the KJ calls singers up (and it is shown on the display).
  • The request itself (the dance or song) and the time it was sent.
  • A random identifier stored in your browser to help enforce request limits during an event. This identifier is generated by VenueCue, is not linked to your identity, and can be cleared at any time by deleting your browser's site data.

3. What VenueCue does not collect

  • VenueCue does not collect or store payment card information. VenueCue does not process card payments today, and no card numbers are entered into or stored by the app.
  • VenueCue does not listen to or record audio during events. VenueCue manages requests, lists, and displays — it never accesses your microphone or records sound.
  • We do not collect guests' email addresses or phone numbers.
  • We do not keep guests' location. Where a DJ has set a venue up to accept requests only from people at it, your device may be asked for its position so we can check you are inside that venue's area. The answer is used for that check and is not stored, not attached to your request, and never shown to anyone. If you decline, having scanned the DJ's own printed code is accepted instead — that proof is held only for your visit and is never stored either.
  • We do not build profiles of guests or track guests from one event to the next.

4. How we use information

  • To run the event: route requests, manage the queue, show what's playing/up next on displays, and keep a played history for the DJ.
  • To give the DJ their own records (event history, receipts) and aggregate popularity insights (which dances/songs are popular) — these aggregates do not identify individual guests.
  • To keep the service secure (sign-in, and limiting abuse/spam requests).
  • To communicate with you about the service and your account — features, account and billing notices, and questions about the dances and songs you enter — and to answer what you send back. These are service messages, not marketing, and we do not use them to advertise other companies' products.

We do not sell personal information or use it for third-party advertising.

5. Names shown on venue displays

VenueCue can display request and singer names on the venue's display screens during an event as part of the normal operation of the event. For karaoke events, a singer's display name is used so they know when it is their turn to perform. Before submitting a request, guests are informed that the name they enter may be displayed publicly within the venue during the event.

6. Information stored on your device during an event

During an event, VenueCue may temporarily store event information locally on the DJ's device so the event can continue during a short internet interruption. This locally stored information is synchronized back to VenueCue when connectivity returns. It lives in the DJ's own browser and can be cleared by signing out or clearing the browser's site data.

7. The Playback Bridge (optional companion app)

The VenueCue Playback Bridge is a separate, optional app a DJ installs on the same computer as their DJ software. You do not need it to use VenueCue. If you never install it, nothing in this section applies to you.

What it reads on your computer. To match the songs in your VenueCue library to the actual tracks in your DJ software, the Bridge reads that software's own library index — for example VirtualDJ's database.xml, or djay's media library file. From it we read track details: title, artist, the file path on your machine, and where available length, BPM, key, and the text fields you keep alongside a track. It also reads whether the files are present on disk.

It does not read anything else on your computer. It does not scan your drives generally, open documents, or look at folders outside the library your DJ software already indexed. It never reads or uploads the audio itself — your music files stay where they are, and no audio is copied, streamed, or recorded.

What leaves your computer. When you match a song or import your library, VenueCue stores the track details above, including the file path, against your account. The path is DJ-only: it is never shown to guests or on a venue display — it exists so the Bridge can load the right file. While an event is running the Bridge also reports what is loaded and playing, so VenueCue can show Now Playing and record what was played.

Song and artist names contribute to a shared catalog. VenueCue keeps one catalog of songs and dances shared by all DJs, so a song only has to be entered once. Importing your library may add song titles and artist names to it. Your file paths, your library structure, and anything identifying you are not part of that — those stay on your own account.

What stays on your computer. The Bridge keeps its settings, its pairing with your VenueCue account, and any credentials for your DJ software in a folder on your machine, along with a local log file for troubleshooting. Credentials are redacted from that log. None of it is sent to us.

It only listens to your own computer. The Bridge accepts connections on the loopback address (127.0.0.1) and nothing else, so it is not reachable from your network or the internet, and pairing it with VenueCue requires a code shown on your own screen.

Removing it. Uninstalling the Bridge stops all of the above. Track matches already saved to your VenueCue library stay until you delete them, and are removed with your account (§9).

8. Sharing

  • Venue displays intentionally show the names described in §5, in the venue, during the event.
  • Public request and display links are unguessable per-event web addresses — treat a link like a key to that one event, and share it only with the people you want requesting.
  • We use service providers only to host and operate VenueCue. We don't share personal information with anyone else except where the law requires it.

9. Data retention

  • Guest and singer names attached to requests: kept up to 90 days after the event, then removed or anonymized.
  • Request/event history (with names removed): retained to provide the DJ's event history and popularity insights.
  • Kiosk sessions: removed within 30 days of the event, or when the session ends.
  • Server logs: kept for about 90 days for security and troubleshooting.
  • Messages between you and VenueCue (in-app messages and support requests): kept while your account is active as the record of what was asked and answered, and removed with your account data when you close it.
  • Account data (your profile, venues, events): kept while your account is active, and deleted within 30 days after you close your account, apart from the two categories below.
  • Subscription records: if you subscribed to a paid plan, we keep the record of that subscription — the plan, its status, the billing period and the PayPal subscription reference — after you close your account, as part of our accounting records. VenueCue never holds your card or bank details: payments are processed by PayPal, which keeps its own record of the transactions. Invoices you raised to your own clients through VenueCue are your business records, not ours, and are deleted with the rest of your account data.
  • Shared catalog contributions: dances, choreographies, songs, choreographers and venues you added to VenueCue's shared catalog remain after you close your account, so the catalog and its history stay accurate for everyone still using it. They are no longer identifiable as yours.

10. What VenueCue doesn't do

VenueCue is an event-workflow tool, not a media service. VenueCue does not:

  • Stream or host music.
  • Host karaoke tracks.
  • Display copyrighted lyrics.
  • Sell user data.
  • Create marketing profiles of guests.
  • Track guests across events.

11. Your choices and rights

  • Guests: you can ask the DJ to remove your request at the event. For non-karaoke events a name is optional, so you may also leave it blank or use initials; for karaoke a name is required and shown.
  • Account holders: view and edit your information in the app, and request a copy or deletion of your account and its associated data.
  • We honor data-access and deletion requests within a reasonable time, subject to any retention the law requires.

12. Security

Passwords are stored only as secure hashes. Signed-in sessions use secure, HttpOnly cookies over HTTPS, and changes are protected against cross-site request forgery. Administrative access supports account lockout and optional two-factor authentication. No online service is perfectly secure, but we work to protect your information and encourage you to report any concerns.

13. Children

VenueCue is intended for DJs/KJs running events and is not directed at children under 13. We do not knowingly collect their personal information.

14. Changes and contact

We may update this policy as VenueCue evolves, and we'll revise the "Last updated" date above. You can reach us through the support option in your VenueCue account.