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VenueCue™

VenueCue™ Terms of Service

Last updated: 2026-07-05

These Terms of Service ("Terms") govern your use of VenueCue, an event companion application for DJs and KJs provided by Hidden Grove Entertainment ("Hidden Grove Entertainment," "we," "us"). By creating an account or using VenueCue, you agree to these Terms. If you don't agree, don't use VenueCue.

VenueCue is currently offered as a beta — see §12, which adds terms that apply while VenueCue is in beta.

1. What VenueCue is — and isn't

VenueCue is event-workflow software. It helps DJs/KJs run events: taking requests, building set lists, running a live playlist/queue, showing audience displays and kiosks, tracking played history, and producing event receipts.

VenueCue is not a music service. VenueCue does not stream or host music, host karaoke tracks, or display copyrighted lyrics. Music playback happens entirely in your own separate software and equipment. VenueCue manages the *workflow around* your event, not the music itself.

Third-party services. VenueCue may interoperate with third-party services, websites, or software. Those products remain the property of their respective owners and are governed by their own terms and policies. VenueCue is not affiliated with, endorsed by, or sponsored by those companies unless expressly stated.

2. Eligibility and accounts

  • You must be at least 18 years old (or the age of majority where you live) to create an account.
  • You're responsible for the information you provide, for keeping your login credentials secure, and for all activity under your account.
  • Notify us promptly if you believe your account has been accessed without authorization.

3. Music rights and licensing — your responsibility

Because VenueCue does not provide music, you are solely responsible for obtaining and maintaining all rights, licenses, and permissions required to perform, play, or present music at your events. This includes, where applicable, public-performance licenses (for example from performing-rights organizations), venue licenses, and any licenses required for karaoke tracks or other media you use.

VenueCue does not grant, clear, provide, or verify any music or media rights, and using VenueCue does not give you any such rights. You are responsible for confirming that your events comply with all applicable licensing requirements and laws.

4. Your events are yours to run

As the DJ/KJ (or the business operating the event), you are responsible for the operation and conduct of your events, including:

  • What you queue, play, present, and display — requests are advisory, and you decide what happens. VenueCue is designed to assist, not replace, the judgment and decisions of the DJ/KJ.
  • Complying with the venue's rules, applicable laws, and any agreements you have with the venue or your clients.
  • Your interactions with guests, and any content you choose to show on public displays.

5. Acceptable use

You agree not to:

  • Use VenueCue for any unlawful purpose, or to display, request, or distribute unlawful, infringing, harassing, hateful, or obscene content.
  • Infringe anyone's intellectual property or privacy rights.
  • Interfere with, disrupt, probe, or attempt to gain unauthorized access to VenueCue, its systems, or other users' data.
  • Scrape, resell, or misuse the service or its data, or circumvent security, rate limits, or access controls.
  • Misrepresent your identity or your authority to run an event.

You're responsible for moderating guest-submitted requests and names shown at your events.

6. Your content

"Your Content" means the information you add to VenueCue — set lists, library entries, event and venue details, notes, and anything you upload.

  • You keep ownership of Your Content. You grant VenueCue a non-exclusive, worldwide license to host, store, process, display, and transmit Your Content for the purpose of operating and improving the service for you (for example, showing your set list on a display or generating your history and receipts).
  • You represent that you have the rights necessary to provide Your Content and that it doesn't violate these Terms or anyone's rights.
  • Shared catalog contributions. VenueCue maintains a shared catalog of dances and songs. When you contribute to or correct that shared catalog, those contributions may become part of the curated, shared catalog available to other users. Contributions to the shared catalog are provided on a non-exclusive, royalty-free basis for that purpose, and may be reviewed, corrected, merged, or declined as part of maintaining the quality of the shared catalog.

7. Guest-submitted content

Guests may submit requests and, optionally, a name (a name is required for karaoke). You, as the operator, are responsible for how guest submissions are used and displayed at your event. VenueCue handles guest information as described in the Privacy Policy.

8. Intellectual property

VenueCue, including its software, design, and the "VenueCue" name and logo, is owned by Hidden Grove Entertainment and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use VenueCue in accordance with these Terms. You may not copy, modify, distribute, sell, reverse-engineer, or create derivative works from VenueCue except as permitted by law. All rights not expressly granted are reserved.

9. Feedback and feature suggestions

If you send us feedback, ideas, or feature suggestions, you agree that we may use them freely, for any purpose, without any obligation, restriction, attribution, or compensation to you. Feedback is voluntary, and we're under no obligation to act on it.

10. Suspension and termination

  • By you: you may stop using VenueCue at any time and may request that your account be closed.
  • By us: we may suspend or terminate your access if you violate these Terms, create risk or legal exposure, or misuse the service — where practical, we'll give notice, but we may act immediately for serious violations.
  • Effect: on termination, your right to use VenueCue ends. We handle your data after closure as described in the Privacy Policy. Provisions that by their nature should survive (for example §§3, 6, 8, 9, 11, 13) survive termination.

11. Service availability, warranties, and liability

  • "As is." VenueCue is provided "as is" and "as available," without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
  • Availability. We don't guarantee that VenueCue will be uninterrupted, error-free, or available at any given time. Features that help continue an event during a connection interruption are provided on a best-effort basis and are not a guarantee against data loss.
  • Your responsibility. You're responsible for having appropriate backups and contingencies for your events. VenueCue is a companion tool, not your sole point of failure. VenueCue should not be your only method of running an event.
  • Limitation of liability. To the fullest extent permitted by law, VenueCue will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from or related to your use of VenueCue. Our total liability for any claim relating to VenueCue will not exceed the greater of the amount you paid us for the service in the three months before the claim, or, while VenueCue is free, a nominal amount.
  • Indemnity. You agree to indemnify and hold VenueCue harmless from claims arising out of your events, Your Content, your use of VenueCue, or your violation of these Terms or of any law or third-party right (including music-licensing obligations under §3).

Some jurisdictions don't allow certain limitations, so some of the above may not apply to you.

12. Beta program terms

While VenueCue is offered as a beta:

  • VenueCue is provided for evaluation and testing. Features may change, be added, or be removed, and the service may be unstable or interrupted.
  • Data may be reset. Beta data may be modified, migrated, or deleted, and we don't guarantee that beta data will be preserved. Keep your own records of anything important.
  • No service-level or uptime commitment applies during beta.
  • VenueCue may be free during beta; pricing and paid plans may be introduced later, and continued use after that may require accepting new terms.
  • We may modify or discontinue the beta (in whole or in part) at any time.

13. Changes to these Terms

We may update these Terms as VenueCue evolves. We'll revise the "Last updated" date, and significant changes may be communicated in the app. Continuing to use VenueCue after changes take effect means you accept the updated Terms.

14. Contact

Questions about these Terms can be raised through the support option in your VenueCue account.